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Customer Service
 

The success of any business begins and ends with the customer.  This qualification will help your staff to improve their key customer service skills and demonstrate that they have reached a recognised, national standard in dealing with your clients.  This level is ideal for those who want to carry out a customer service role both more professionally and more effectively.

This QCF focuses on the key aspects of customer service examining work practices, dealing with customers in different ways, handling problems and complaints, developing relationships, supporting improvements to systems & procedures, and personal development within the customer service environment.  The variety of optional units available means that this qualification can be undertaken in a wide variety of sales and service industries and can be tailored to your organisations needs.

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The success of any business begins and ends with the customer.  This qualification will help your staff to improve their key customer service skills and demonstrate that they have reached a recognised, national standard in dealing with customers.  This level is ideal for those who deliver and manage customer service, and can implement permanent changes to improve services. It's also aimed at those who work without supervision in the customer service field.

This programme deals with the more advanced aspects within a customer service environment.  It is suitable for all industries, as anyone who works in a senior customer service role will benefit from this qualification.  The wide variety of optional units available means that the QCF can be tailored so that learners are able to gain the maximum benefit and opportunity to develop their skills.

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We currently have 335
students in apprenticeship schemes. 

 
 
September's Hot Topic is based on Addictions. Please click onto the link below to take you onto the Padlet Page. If you need any help or support please email Shannon@thelightbulb.net or call 01268 270648 http://bit.ly/Addictionstlb
August's Hot Topic is based on Mental Health Awareness. Please click onto the link below to take you onto the Padlet Page. If you need any help or support please email Shannon@thelightbulb.net or call...
July's Hot Topic is based on, Disabilities. Please click onto the link below to take you onto the Padlet Page. If you need any help or support, please contact Joanne Cole/Shannon Saunders on 01268 270648...